Return & Refund Policies
Customer Support
We process orders within 2-3 business days, excluding Sundays and holidays.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
NOTE: We are not responsible for shipping carrier delays.
Cancellation Policy
Confirmed orders are non-cancellable. Modifications allowed within 24 hours before shipping, with products of equal or higher value.
To modify your order pre-shipping, call +91 62394 38077 or email support@stellolightstudio.com with new product details within 24 hours.
Return / Refund Policy
We have no-question ask return policy. You will be charged 15% of re-stocking fees on the invoiced MRP.
Contact us at support@stellolightstudio.com or +91 62394 38077 for a response within 24 hours.
Return requests accepted within 7 days of product receipt. Please return items in original packaging with all accessories intact.
Kindly return the product(s) to the nearest store/warehouse. Customer will be responsible for transportation or courier charges.
Stello the light studio Company will conduct verification and checks on returned products for legitimacy.
It takes 5 to 7 working days for us to process the refund when we receive the same in good condition.
To issue a credit note against the returned items (perfect condition), it could take up to 2 business days.
Exchange Policy
For damaged/defective/incorrect products, contact customer service via email at support@stellolightstudio.com within 48 hours of delivery.
If you receive a broken or non-working product, please share an unboxing video of the article with us. This video will help us raise concerns with the correct logistics partner.
Any issues with the product must be raised within 48 hours of delivery for a 100% product replacement for FREE of cost.
If the issue is reported within a week post-delivery, a 15% charge of the order value will be applied, and a replacement will be provided.
Product issues reported after one week from delivery will not be entertained for replacement.
Product issues reported after one week from delivery will not be entertained for replacement.
Microscopic defects that are not visible when the products are installed will not be entertained.
Upon receiving your complaint, Stello the light studio will verify its authenticity and nature. If deemed genuine, we will promptly initiate the replacement process.
The returned Products are subject to verification and checks by Stello the light studio in order to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
Terms & Conditions
Installation is not included in product pricing, and may vary for different articles.
Unless specified, the invoice tax is not payable under reverse charges. Please separately mention supplies under reverse charges.
